Issue
- The washing machine shows visible signs of damage
- The new washing machine was delivered damaged, dented, scratched.
- Damage in new washing machine
- New washing machine not working properly. How and where can I get help?
Applies to
- Washing machines
Resolution
1. If damage was discovered when unpacking the appliance:
Please contact your dealer immediately to report any damage to the delivered appliance.
The dealers' contact details can be found on the invoice or delivery note.
Warning: We do not recommend connecting or using the appliance in this case .
2. If damage is detected during installation or first use:
Please contact your dealer immediately to report any damage to the delivered appliance.
The dealers' contact details can be found on the invoice or delivery note.
3. If the appliance reports an error code or functional problem during first use:
Please prepare the device data visible on the nameplate, i.e. PNC number (Prod. No.) and serial number, as well as your purchase document.
Please contact our Customer Service Centre by phone or using the contact form.
Mechanical damage or damage caused during transport is not covered by the warranty. The warranty terms can be found on our website.
4. If you wish to repair the devices at your own expense:
To learn more about paid repair options, please contact our Customer Service Centre by phone or using the contact form.
Visit our online store website or if you want to purchase spare parts or accessories.
Important: If your washing machine displays an error code, remember or write it down and provide it when reporting the problem. This is very important information that can significantly shorten the repair time.
Warning: We do not recommend using the product until the problem is completely fixed.
| Problem | Who should I report a problem to? |
| Mechanical or transport damage | Please contact your dealer. |
| Missing equipment or accessory | Please contact your dealer. |
| The device is reporting an error/is not working properly | Check the meaning of the error in the user manual or in our Help Center . |
| If the tips do not help you solve the problem, please contact our Customer Service. |
