Issue
Whats included in your warranty
Resolution
If something’s gone wrong with a product you’ve bought, you as a consumer may be entitled to a refund, repair or replacement. For information about your legal rights in the event the product is faulty please see our Terms and Conditions available here. Certain products also benefit from an extended warranty in which case separate terms and conditions may apply.
Benefits of your warranty (within warranty period);
Labour
An authorised AEG technician will visit free of charge (Large Appliances).
Spare Parts
Replacement original parts will be provided at no additional cost.
Call out charges
Technician visits are free of charge if the fault is covered by your warranty, even if more than one visit is required (Large Appliances).
Product Exchanges
If our technician is unable to repair your appliance, there is no additional costs to exchange your appliance. These will be delivered, installed (large Appliances - Dublin City and County) and your old appliance taken away. Please Note that non manufaturer's defects such as customer misuse is not covered under your waranty.
If you require a repair, please call us on 0818 543 000 (Option 3) or email electrolux@kbvo.ie
For Appliances under purchase price of €150 a like for like replacement may be offered in lieu of repair. Please contact our Service Department at the number above for Details.
